Elevate Decor by Sam is committed to protecting your personal data and respecting your privacy. This Privacy Policy sets out how we collect, use, store, and share your personal information when you visit our website at elevatedecorbysam.co.uk or engage with our balloon decoration hire services. This policy is in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this policy carefully. If you have any questions, please contact us using the details provided at the end of this document.
1. Who We Are
Elevate Decor by Sam is a balloon decoration hire company operating in London and the surrounding areas. For the purposes of data protection law, we are the data controller of the personal information we collect about you.
- Business Name: Elevate Decor by Sam
- Email: info@elevatedecorbysam.co.uk
- Website: elevatedecorbysam.co.uk
2. What Personal Data We Collect
We may collect and process the following types of personal data:
- Identity information such as your full name
- Contact information such as your email address, telephone number, and postal address
- Event information such as event date, venue, and service requirements
- Payment information such as billing details and transaction history
- Communication records such as emails, enquiry form submissions, and messages
- Technical data such as your IP address, browser type, device type, and pages visited on our website
- Marketing preferences, such as whether you have opted in or out of receiving our newsletters or promotional communications
3. How We Collect Your Personal Data
We collect personal data through a variety of means, including:
- Directly from you when you complete an enquiry or booking form on our website
- Through email or telephone communication when you contact us
- Via our website through the use of cookies and analytics tools
- Through social media platforms, when you message or interact with our accounts
- When you make a payment for our services
4. How We Use Your Personal Data
Elevate Decor by Sam uses your personal data for the following purposes:
- To process and manage your booking for balloon decoration hire services
- To communicate with you regarding your booking, including confirmations, reminders, and updates
- To provide you with a quotation for our services
- To process payments and issue invoices
- To respond to your enquiries and provide customer support
- To improve our website and the services we offer
- To send you marketing communications where you have given your consent to receive them
- To comply with our legal and regulatory obligations
5. Legal Basis for Processing
We process your personal data on the following legal grounds under the UK GDPR:
- Contractual necessity:processing is necessary to fulfil the services you have requested or to take steps at your request prior to entering into a contract
- Legitimate interests:processing is necessary for our legitimate business interests, such as improving our services, managing our operations, and marketing our services, provided these interests are not overridden by your rights and interests
- Legal obligation:processing is necessary to comply with a legal obligation to which we are subject
- Consent:where you have given us your explicit consent to process your personal data for a specific purpose, such as receiving marketing communications
6. Sharing Your Personal Data
Elevate Decor by Sam does not sell your personal data to third parties. We may share your personal information with trusted third parties in the following circumstances:
- With payment processors to handle financial transactions securely
- With IT and website service providers who assist us in operating our website and business systems
- With analytics providers such as Google Analytics to help us understand website usage
- Where we are legally required to disclose your information, for example, in response to a court order or legal process
Any third parties with whom we share your data are required to handle it in accordance with applicable data protection law and are not permitted to use it for any other purpose.
7. Data Retention
We will retain your personal data only for as long as is necessary for the purposes for which it was collected. In practice, this means:
- Booking and transaction records are retained for up to 7 years in accordance with financial and legal obligations
- Enquiry and communication records are retained for up to 2 years unless a booking was made
- Marketing data is retained until you withdraw your consent or unsubscribe
Once your personal data is no longer required, it will be securely deleted or anonymised.
8. Your Rights
Under the UK GDPR, you have the following rights in relation to your personal data:
- The right to access:you may request a copy of the personal data we hold about you
- The right to rectification:you may request that we correct any inaccurate or incomplete personal data
- The right to erasure:you may request that we delete your personal data in certain circumstances
- The right to restrict processing:you may request that we limit how we use your personal data in certain circumstances
- The right to data portability:you may request that we provide your personal data in a structured, commonly used format
- The right to object:you may object to our use of your personal data where we rely on legitimate interests as our legal basis
- The right to withdraw consent:where we process your data on the basis of consent, you may withdraw that consent at any time
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within one month of receiving it. If you are unhappy with how we handle your personal data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
9. Data Security
Elevate Decor by Sam takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. However, please be aware that no method of transmitting data over the internet is entirely secure, and we cannot guarantee the absolute security of information sent to us electronically.
10. Transfers Outside the UK
We aim to keep all personal data within the United Kingdom. Where we engage third-party service providers who may process data outside the UK, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements, such as the use of standard contractual clauses or equivalent protections.
11. Links to Third-Party Websites
Our website may contain links to third-party websites, including social media platforms and other services. Please note that we are not responsible for the privacy practices of those websites, and we encourage you to review their individual privacy policies before providing any personal information.
12. Children
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately so that we can take steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to changes in legislation, guidance from the Information Commissioner’s Office, or changes to our business practices. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.
